Privacy Policy

Effective Date: 20th June 2025

Company: Elite FF&E, a division of Elite Contract Furniture

1. Who We Are

Elite FF&E provides full-service furniture, fixtures, and equipment solutions to property developers, construction companies, and individuals furnishing new-build or renovated spaces. Our services span project management, specification, procurement, delivery, and installation.

Our website address is: www.eliteffe.co.uk

 

2. What Information We Collect

We may collect the following types of information:

                1: Personal & Business Information

  • Full name, job title and company name

  • Email addresses and phone numbers

  • Billing and delivery addresses

                2: Project and Enquiry Information

  • FF&E requirements

  • Specifications and budgets

  • Notes from consultations or calls

                3: Website Usage Data

  • IP addresses, browser types, and device types

  • Activity, including pages visited, time on site (via analytics)

 

3. How We Use Your Information

We use your data to:

  • Provide quotations and proposals

  • Manage contracts, specifications and schedules

  • Process payments and coordinate deliveries

  • Respond to your enquiries and follow up on consultations

  • Send project updates or relevant marketing content

  • Analyse website usage for continuous improvement

We only collect and use data when we have a legal basis to do so, such as fulfilling a contract, obtaining consent or complying with legal obligations.

 

4. Sharing Your Information

We may share your data with third parties only when necessary and appropriate, such as:

o   With installation or delivery logistics partners

o   Architects, interior designers, or site managers (on your behalf)

o   CRM, project management or quotation tools

o   Payment processes or accounting systems

o   Web analytics providers

All partners are contractually obligated to handle your data securely and in line with GDPR requirements.

We never sell your personal or business information.

 

5. Cookies

We use cookies to provide you with the best possible experience on our website and to understand user behaviour. Cookies are controlled by you, and may include

o   Essential cookies (site function)

o   Performance cookies (analytics)

o   Preference cookies (remembering your selections)

You have control over your own cookies via your selected browser settings.

 

6. Your Rights

Under the UK General Data Protection Regulation GDPR, you have the right regarding the use and storage of your personal data. This includes:

o   Accessing the data we hold about you

o   Requesting correction or deletion

o   Objecting to or restricting processing

o   Withdrawing consent for marketing contact

7. How We Protect Your Data

We implement appropriate rigorous technical and organisational safeguards to protect your data from loss, misuse and unauthorised access. Access is limited to those who require information for legitimate business purposes, behind password-protected devices and platforms.

 

8. Data Retention

We retain project and contact data for only as long as necessary, typically up to 6 years for legal, accounting and or warranty purposes. Upon each return customer sale, the 6-year refreshes.

 

9. Third Party Links

This website may contain links to third-party websites. We are not responsible for their content or privacy practices. We suggest reviewing their privacy policies separately if you follow links to their websites.

 

10. Contact Us

If you have any questions about this Policy and how your data is handled, please contact the team directly:

If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) directly.